Get in touch
1-800-737-8481
info@k12translate.com

Frequently Asked Questions

Getting started

How do I get a quote?

How do you charge and what are your rates?

Is there a contact person who can answer my questions?

Documents/Files

How do I upload more than one document?

How do I retrieve translated documents?

How do I view documents that use different characters?

Which document types can be processed through K12Translate?

What if I don't see my file type listed?

The Translation Process

Where do your translators come from? What qualifications do they hold?

Which languages do you offer?

I can't see the language I want online. Can you still do my translation?

Your Account

I have forgotten my password, can you email it to me?

How do I change my account/login details?

Can I share my account with another person/colleague?

Can I centralize all schools in my district on this system?

Payment

Which credit/debit cards do you accept?

How secure is your site?

Can you work with purchase orders?

Will you be sending me an invoice?

Getting started

How do I get a quote?

After creating a K12Translate account, you can easily attach the document(s) you want translated, select the languages and click on the submit button to upload your document(s). For most documents and languages, you will receive an instant price and delivery quote; for others you will receive a quote within one business day. If you do not receive a quote, and/or if you have questions about your project, different languages, etc., please contact us.

How do you charge and what are your rates?

We charge on a per word basis for every language ordered. Per word rates range from $0.15-$0.21. Our rates vary depending on the service requested, language selection and file type. Please note that there is a $75.00 minimum charge for each translation order. Users have the option of avoiding minimum charge orders if they bundle small projects as part of the same project. Hourly rates are charged for desktop publishing, website localization and other services outside of translation.

Is there a contact person who can answer my questions?

Yes. We have a dedicated business development and customer service team managing K12Translate services. From your home page, the link on the left leads to our company information, and the E-mail links on the right allow you to ask specific questions.

Documents/Files

How do I upload more than one document?

Yes, K12Translate allows you to upload multiple documents at a time for translation. Simply browse to the documents you need translated and submit them for a quote. The K12Translate system will allow you to submit 20 documents at a time for translation.

How do I retrieve translated documents?

When your translation(s) are ready you will receive a notification email. You can pick up the order by logging in to your account from our home page and clicking on the "Pickup Order" link. Your order will be available online for 30 days before being archived offline.

How do I view documents that use different characters?

In order to open and view the translated document, your computer must support the language or the document will not display correctly. Microsoft operating systems including Windows 2000 and later automatically include multi-language support for double-byte character languages including Chinese, Japanese, and Korean.
If you are using an older version of a Windows operating system, you can download support for double-byte character sets from Microsoft. If you are using Internet Explorer 4.0 or above, click here.

Which document types can be processed through K12Translate?

We quote the following file types instantly:
.doc, .docx, .dot, .xls, .xlt, .xlsx, .ppt, .pps, .pptx, .rtf, .txt, .csv, .htm, .html, .xml, .asp, .aspx, .inc, .jsp, .php
All other file types can be uploaded to the site, but will be quoted manually, usually within one business day, depending on the size of the project. OLS also allows you to attach reference documents related to your translation.

Note: If the actual word count is significantly different from the one quoted online, we will contact you to let you know any price difference before proceeding.

What if I don't see my file type listed?

We can provide you with an instant online price if your file is a .doc, .docx, .dot, .xls, .xlt, .xlsx, .ppt, .pps, .pptx, .rtf, .txt, .csv, .htm, .html, .xml, .asp, .aspx, .inc, .jsp, .php . If you have a different file type (e.g. ZIP, Publisher, InDesign, Quark, etc.) simply upload it in the same way and we will provide an estimate, usually within one business day. If your document contains graphics, screenshots or other elements that require more than just straight translation, we will inform you of any additional charges before proceeding.

The Translation Process

Where do your translators come from? What qualifications do they hold?

We have hundreds of native speaking translators who specialize in K12 education. Each translator is a native speaker of the target language, has at least 3-5 years of professional experience, has professional credentials and a proven track record in K12 education.

Which languages do you offer?

Currently we provide translation services in over 60 different languages. Languages include:

Amharic, Arabic, Armenian, Belarusian, Bosnian, Bulgarian, Chinese (Simplified), Chinese (Traditional), Creole (Haitian), Croatian, Czech, Danish, Dutch, English (Great Britain), English (United States), Estonian, Farsi/Persian, Finnish, French (Canada), French (France), German, Greek, Hebrew, Hindi, Hmong, Hungarian, Indonesian, Italian, Japanese, Khmer/Cambodian, Korean, Lao, Latvian, Lithuanian, Malay, Marshallese, Myanmar/Burmese, Norwegian, Oromo, Polish, Portuguese (Brazil), Portuguese (Portugal), Punjabi, Romanian, Russian, Samoan, Slovak, Slovenian, Somali, Spanish (Latin America), Spanish (Spain), Swahili, Swedish, Tagalog, Thai, Tongan, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish.

I can't see the language I want online. Can you still do my translation?

Yes, most likely. We work with translators all over the world. Please contact us directly to find out.

Your Account

I have forgotten my password, can you email it to me?

If you try to login and have forgotten your password, simply click "I cannot access my account" on our home page and your password will be emailed to your registered email address.

How do I change my account/login details?

Login to "Your Account", and click on Account Details or User Details.

Can I share my account with another person/colleague?

Yes - click on "Additional User" where you can create multiple users under your account.

Can I centralize all schools in my district on this system?

Yes – we can create an administrative account for the district and add schools to the district account.

Payment

Which credit/debit cards do you accept?

We currently accept American Express, MasterCard, Discover Card and Visa.

How secure is your site?

On your browser you will see the icon representing a safe encrypted site. VeriSign, a leading accredited external party, has certified that we have the relevant software to ensure a 100% secure experience.

Can you work with purchase orders?

Yes. We can accept purchase orders from business and government users who have successfully completed our standard credit approval process.

Will you be sending me an invoice?

Yes. Upon completion of your translation project, our accounting department will email the invoice directly to you.